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Warranty Service

Hey there, bought a T23G back in August and the unit is now bricked somehow. Multiple people have tried multiple times to factory reset the unit, however it keeps coming back with old settings that are not working. We have tried to contact YeaLink through support@yealink.com address two weeks ago, however we have not received any help. Any suggestions on how to reach support to get this unit changed out?
We were testing this unit before selling to our clients.

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